Work Services Specialist

Work Services Specialist provide Alaska Temporary Assistance clients who are unemployed and under employed with the skills to obtain and retain employment, and overcome barriers. Families First Work Services Specialist utilize a holistic approach to assist clients in achieving economic self-sufficiency.
1. Implement principles of welfare reform and the work first philosophy.
2. Assess clients to obtain financial, employment, educational/training, family composition and status, support network, and other information to identify challenges and barriers to self-sufficiency.
3. Meets clients a minimum of once monthly as required.
4. Develops Family Self-Sufficiency Plans to direct the activities of clients in moving toward economic self-sufficiency.
5. Monitors clients to ensure they are achieving goals that lead to employment.
6. Establish, maintain and review client files as well as prepare data for required reports accurately and in a timely manner.
7. Identify and appropriately manage angry or hostile clients in crisis.
8. Refer clients to appropriate community resources for services that address and meet specific needs as identified.
9. Refer clients to training projects that will lead to a higher level of self-sufficiency.
10. Prepare for and attend case review hearings with clients.
11. Participate as a team member in weekly program staff meetings and other meetings as required.
12. Works with other Nine Star Work Services staff as a team to collaborate and meet the needs of all clients.
13. Maintain connectivity with DPA eligibility staff in serving client needs.
14. Develop employment and training opportunities and make appropriate job matches and referrals for clients
15. Make client work site and home visits as necessary.
16. Other duties as assigned.
1. Possess an Associate’s Degree in Human Services or closely related field and two years experience in Social Services or a closely related field. (4 years of direct case management experience may be substituted.)
2. Have a minimum of one year related teaching experience.
3. Proficient in the use of Microsoft Office and FileMaker Pro.
4. Adept at working independently as well as with team members.
5. Hold excellent customer service skills.
6. Demonstrate effective oral and written communication skills.
7. Able to organize and prioritize a variety of tasks.
8. Work with minimal supervision.
9. Able to coordinate multiple tasks and follow-up in spite of frequent interruptions.
10. Maintain a professional attitude with enthusiasm and dependability.
11. Exercise time management skills.
12. Willing to take on new tasks with an eagerness to learn new skills.
13. Flexible and willing to shift to new tasks when needed.

HOURS OF WORK: Vary according to client needs and staff schedules

Please fax your resume to LV at 644-9925 or email it to